


The subject or message has not been set for this distribution. Qualtrics was unable to connect to your organization’s email server. This is likely because you have not set up your SMTP relay correctly, or the server you’ve established an SMTP relay with is down. Contact your organization’s IT team to ensure these settings are configured correctly. Your organization’s email server is misconfigured. This is likely because you have not set up your SMTP relay correctly. Please look into setting up a custom FROM domain or an SMTP relay with your IT team. Your organization is not authorized to send from this domain. A reminder cannot be sent before the initial survey invitation has been distributed. The initial survey invitation has not been distributed. The subject or message has been deleted from the library. This means the mailing list or members of the mailing list were deleted. The recipient(s) for this distribution have been deleted. Contact your Brand Administrator to activate your account. You either need to ask the survey owner to collaborate on it with you, or, if your colleague has left the company, ask that your Brand Administrator transfer the survey to you. Your Brand Administrator must reach out to your Account Executive. Your organization has exceeded the number of allowed emails. If you belong to an academic brand, reach out to Qualtrics Support. You have exceeded the number of allowed emails for your account. Contact your Brand Administrator. This usually means “Access Mailer” needs to be enabled. Contact your Brand Administrator to make sure you have the necessary email permissions enabled.


If you are a Brand Administrator, please reach out to Qualtrics Support for more information. Your organization’s access to Qualtrics has been suspended. The table below provides a list of error codes and possible solutions. Distribution Error CodesĮrror codes can appear at the top of a survey invitation distribution to specify why it hasn’t been sent. Qtip: Additionally, for help making sure your emails don’t get caught in spam filters, check out the linked support page.
